Effective date: 01 October 2025
1. Introduction
Welcome to Roomy Tours (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make bookings through our website https://roomytours.com and related services. By using our website or booking services you agree to the collection and use of information in accordance with this policy.
2. Controller / Contact
Roomy Tours is the data controller for personal data collected via this website.
- Email: privacy@roomytours.com
- Country of operation: Pakistan
3. Information we collect
We collect the following categories of personal information:
- Contact details: name, email address, phone number, postal/billing address.
- Booking & travel details: travel dates, destination, itinerary, traveller names.
- Identification: passport numbers, national ID numbers (only where required to complete bookings).
- Technical & usage data: IP address, browser type, device identifiers, cookies, analytics data, and location data (if enabled).
We do not store credit card or payment details on our servers; transactions are processed securely by third-party payment providers.
4. How we use your data
We process personal data for the following purposes:
- To manage and confirm bookings and provide travel services.
- To process payments and prevent fraud.
- To communicate booking confirmations, updates, and customer support.
- To send marketing and promotional content (including re-marketing campaigns through Google and Facebook) — only where permitted and with opt-out options available.
- To improve our website and services through analytics and user insights.
- To comply with applicable legal and tax obligations.
5. Cookies & tracking
We use cookies and similar technologies for:
- Analytics: Google Analytics.
- Advertising & remarketing: Facebook Pixel and LinkedIn Insights.
You can control cookies via your browser settings or through our cookie consent tool.
6. Sharing & third-party processors
We may share personal data with:
- Service providers that support our website, hosting, analytics, marketing, and communications.
- Travel partners (e.g., hotels, airlines, local tour operators) only when required to fulfill bookings.
- Advertising partners (Facebook, Google, LinkedIn) for remarketing campaigns.
- Authorities if required by law, regulation, or legal process.
7. International transfers
Your data may be transferred to and stored on servers outside Pakistan. Our primary hosting server is located in Singapore. We take reasonable steps to ensure that data transferred internationally is protected by appropriate safeguards.
8. Data retention
We retain booking and customer information for up to 3 years after the booking is completed, unless a longer period is required by law or accounting obligations. After that, data will be securely deleted or anonymized.
9. Security
We use technical and organizational measures to protect personal information, including HTTPS encryption, access controls, and secure hosting. While we take reasonable steps to protect your data, no system is completely secure.
10. Children
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected such information, we will promptly delete it.
11. Your rights
Depending on your jurisdiction, you may have rights to:
- Access and receive a copy of your personal data.
- Request correction or deletion of your data.
- Object to or restrict processing of your data.
- Withdraw consent for marketing communications.
To exercise your rights, please contact us at privacy@roomytours.com. We will respond within the timeframes required by applicable law.
12. Marketing & opt-out
We may send you promotional emails and offers. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly at privacy@roomytours.com.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will always be posted on our website with the revised effective date.
